For all sorts of reasons — some of them justified, some not — IT has earned a reputation as the place where good ideas go to die. It’s time to change that thinking! This is the third (and final) installment in a series focused on the rebranding of the IT…

Redesigning the structure of the IT organization and the role it plays in the company is a huge job, and not something you can do on your own (or even with your own leadership team)! You’ll need help from allies throughout the company. In my last insight we discussed the…

Today’s CIO has a once-in-a-career opportunity to build an organization that can fulfill a very real need: that of in-house consultant. For many IT organizations, that won’t be easy, but no part of digital transformation is. …

As organizations dive head-first into new technologies to avoid being victims of digital disruption, they’re taking on new risks that aren’t even on the radar of many auditors. When news of Lori Loughlin’s alleged involvement in a college-admissions bribery scheme hit the news, it left a lot of brands scrambling…

Before you jump in the deep end of the pool that is known as conversational AI, take the opportunity to consider the role of digital policies in keeping your enterprise protected while also reaping the rewards that the new channel provides. A little more than a year ago, I shared…

The world has certainly changed for all of us in the past five months. While the largest casualty of the pandemic has been human lives and the negatively impacted health of many survivors, digital privacy is also at the top of that list. Even before COVID-19 became headline news, data…

Do you have a process for determining how (or even whether) you should respond to users on racial and social justice issues? Here’s my advice for getting some digital policies and processes in place. As I mentioned in my last post, consumers are paying attention to racial and other social…

Consumers are paying attention to racial and other social justice issues now, and they’re demanding that brands do the same. Do you have your processes defined to address the issues correctly? Don’t you hate it when the rules change practically overnight (as in within a single fiscal year)? For years…

How do you create policies that act as guard rails, giving employees a high degree of freedom within a framework established to minimize the possibility of making a mistake? I’ve always said that digital policies are about maximizing opportunity while minimizing risk. First, organizations have to determine the level of…