What to expect from Utah’s new privacy lawOn March 24, Utah’s Governor Spencer Cox signed the Utah Consumer Privacy Act (Utah Law) into law, making it the fourth state privacy law…Apr 18, 2022Apr 18, 2022
Launching your rebranded IT organizationFor all sorts of reasons — some of them justified, some not — IT has earned a reputation as the place where good ideas go to die. It’s…Apr 23, 2021Apr 23, 2021
Redesigning the structure of the IT organizationRedesigning the structure of the IT organization and the role it plays in the company is a huge job, and not something you can do on your…Apr 23, 2021Apr 23, 2021
The rebranding of the CIOToday’s CIO has a once-in-a-career opportunity to build an organization that can fulfill a very real need: that of in-house consultant…Feb 18, 2021Feb 18, 2021
Did your last audit cover digital risks?As organizations dive head-first into new technologies to avoid being victims of digital disruption, they’re taking on new risks that…Feb 16, 2021Feb 16, 2021
Conversing without these AI policies spells troubleBefore you jump in the deep end of the pool that is known as conversational AI, take the opportunity to consider the role of digital…Jan 20, 2021Jan 20, 2021
Privacy in a post-COVID worldThe world has certainly changed for all of us in the past five months. While the largest casualty of the pandemic has been human lives and…Jan 11, 2021Jan 11, 2021
Social advice for brands: How to take a stand without falling on your face — Part 2Do you have a process for determining how (or even whether) you should respond to users on racial and social justice issues? Here’s my…Aug 5, 2020Aug 5, 2020
Social advice for brands: How to take a stand without falling on your face — Part 1Consumers are paying attention to racial and other social justice issues now, and they’re demanding that brands do the same. Do you have…Jul 28, 2020Jul 28, 2020
How to set your digital policies up for continuous improvementHow do you create policies that act as guard rails, giving employees a high degree of freedom within a framework established to minimize…Jul 27, 2020Jul 27, 2020
Is there risk hiding in your digital policies?When COVID-19 erupted into our lives, we had to adapt quickly, working from home despite what our digital policies might say about…Jun 30, 2020Jun 30, 2020
Digital policies are no good if they’re staticI urge IT professionals and digital policy stewards alike, to broaden the scope of discussions to include other situations that may…Jun 23, 2020Jun 23, 2020
Do your digital policies address natural disasters?Natural disasters — hurricanes, tornados, earthquakes, etc. — disrupt “business as usual” for both you and your customers. One way to…Jun 15, 2020Jun 15, 2020
Data breach response in real lifeKnowing that sooner or later, you will need to address a data breach within your organization, fear is not the answer. Proactively…Jun 15, 2020Jun 15, 2020
Diffuse Marketing and IT wars with the power of digital policyHow many times do you hear that IT is slowing down the digital marketing process, focused so much on security that Marketing can’t be…Jun 15, 2020Jun 15, 2020
What small and medium businesses need to know about digital policiesLately, I’ve been feeling a lot like Dorothy from The Wizard of Oz. I’ve spent most of my career helping enterprise-level organizations…Feb 20, 2020Feb 20, 2020
What is your coronavirus policy?My son asked me this morning, “What is small, travels easily, and allows workers to take a month off from work?” My answer, “a baby,” was…Feb 15, 2020Feb 15, 2020
Boost your bottom line with accessibilityNo matter where your digital communications and marketing efforts are focused, you have users who have a disability. It only makes sense…Feb 3, 2020Feb 3, 2020
How to get leadership support for digital policiesThe leadership must be committed to investing the necessary resources of time, money, human resources, and, in some cases, technology. So…Feb 3, 2020Feb 3, 2020
Selling digital policies into your organizationYou know that your organization needs a digital policy program in order to support tangible, business objectives. But getting your…Nov 18, 2019Nov 18, 2019